Terms of Use
Effective date: 10 October 2026. This version describes the optional AI features using an external model service without a Google Gemini fallback. Earlier versions described Gemini and then a model-service-first route with a Gemini fallback.
These terms apply to Pixifold, a local document and image utility published by Big Helpers Software and Solutions Private Limited. By installing or using Pixifold, you agree to use it lawfully and to respect the rights and policies of the files, providers and recipients you choose.
Local processing
Pixifold is designed to process selected content on your device. You are responsible for the files you select, your authority to use them, your passwords, your destinations and any copies you send to another app or provider.
No developer account or file storage
Pixifold does not provide a Pixifold account or a Big Helpers service that stores your files. Settings > Partner Apps reads Big Helpers' public app list only while you open that screen; it does not send your files. The optional AI features below pass selected content through a Big Helpers relay that does not save it. Big Helpers AI processes that content using a model application configured without content storage or learning consent. The exact processing location and infrastructure log and backup retention still need operational verification. System providers, backups, app stores and receiving applications are separate services governed by their own terms.
Optional AI features
Pixifold on iPhone, iPad and Android offers three optional Pixifold AI features: Ask about a PDF, name a scan and find page edges. After you accept the in-app explanation, each sends only the selected page image or text and your question, where applicable, when you tap the action, through a Big Helpers relay to its Big Helpers AI model service, currently reached at slm.rajyasabha.digital. The domain name identifies the route, not an operator or an endorsement. If the service cannot give a usable answer, the action fails rather than sending content to Google Gemini or another fallback service. These features are presented in the app as intended for people aged 18 and over, need an internet connection and have daily limits. Their results are suggestions that can be wrong; check an answer, name or set of corners before you rely on it. Do not send content you do not have the right to share, and think before sending sensitive personal information such as identity numbers, financial details or medical records. You can turn the features off in Settings. The Privacy Policy explains what is sent and what is known about retention.
Permanently free features
All implemented Pixifold features are permanently free. There are no subscriptions, paid upgrades or trials required to use them. Device capacity, supported formats and ordinary technical safeguards still apply. Optional Pixifold AI retains its consent and service limits.
Removing EXIF, GPS and camera metadata on export, and removing a password you already know, remain free. Existing files and exports stay yours.
Historical store purchases
Pixifold no longer offers new publisher purchases. Historical Pixifold Plus transactions were handled by the App Store or Google Play, which provided the receipt and processed the store account payment. Big Helpers does not receive, process or store your card, bank-account or other payment-instrument details.
There is no Pixifold account. Historical purchases are associated with the store account used for the purchase.
No trial or paid upgrade
Free feature access does not expire and does not convert into a paid plan. Pixifold does not offer a new free trial, subscription or paid upgrade.
Historical subscriptions and cancellation
If you previously subscribed to Pixifold Plus, you can manage or cancel that historical subscription in your App Store or Google Play subscription settings. Check the store for its recorded billing and cancellation status. Free Pixifold feature access continues regardless of cancellation or expiry.
Big Helpers cannot change the payment method or subscription settings in your store account.
Refunds
Refund eligibility is governed by the rules of the store that processed the purchase, applicable law and the facts of the request. Apple customers can use Apple's refund-request process. Google Play customers can use Google Play's refund process; Google Play also gives developers tools to issue full or partial refunds in supported cases. Contact admin@bighelpers.in if you need help identifying the purchase or presenting a product problem.
Nothing in these terms excludes a refund, remedy or other consumer right that cannot lawfully be excluded. A historical purchase refund or entitlement revocation does not restrict free feature access. Nothing you already produced is removed, changed, locked or watermarked.
Historical entitlement changes
A historical cancellation, expiry, refund, failed payment or failed verification does not restrict free feature access. Files, projects, presets, recipes and exports that already exist stay readable and stay yours.
Historical transaction information
For a historical purchase, consult the original store receipt and store records for the amount, currency and taxes. Pixifold does not offer new publisher purchases or paid upgrades.
Platform differences
Operating-system integrations differ. Shortcuts, App Intents, macOS Quick Actions and Finder services are available only on supported Apple platforms. Free feature access does not depend on a paid tier.
Feature availability
Feature lists describe what the current version includes. Features may be added, changed or withdrawn. All implemented features are permanently free. A change will not remove access to work you already produced.
Availability and responsibility
We work to keep Pixifold useful, but device storage, operating-system behaviour, provider availability, file formats and third-party services can affect results. Keep your own backup of important originals. To the extent permitted by law, Pixifold is provided without a promise that every file, device or provider will be supported or that an output will meet a particular purpose.
Apple licence terms
Pixifold relies on Apple's standard Licensed Application End User License Agreement for copies obtained through the App Store. These Pixifold terms supplement, and do not replace, the applicable store terms or mandatory law.
No purchase required
Pixifold does not require a subscription, lifetime purchase or other one-time publisher payment.
Support, complaints and grievance officer
Product and subscription questions can be sent to admin@bighelpers.in. Billing, cancellation and refund controls are also available from the store that processed the purchase.
Grievance Officer: Dr. Shrawan Kumar Pathak
Email: admin@bighelpers.in
Telephone: 9993982666
Governing law
Big Helpers Software and Solutions Private Limited is based at HIG-2, M.P. Housing Board Colony, Tikuri, Katni, Madhya Pradesh 483501, India. These terms are governed by applicable Indian law, subject to mandatory rights available to you.