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Privacy Policy

Effective date: 10 October 2026. This version describes the optional AI features using an external model service without a Google Gemini fallback. Earlier versions described Gemini and then a model-service-first route with a Gemini fallback.

Publisher: Big Helpers Software and Solutions Private Limited, represented for this product by developer Shrawan Pathak.

Contact: admin@bighelpers.in

Registered office: HIG-2, M.P. Housing Board Colony, Tikuri, Katni, Madhya Pradesh 483501, India.

What Pixifold processes

Pixifold is designed to process images, PDFs, documents, filenames, sizes, page or frame counts, thumbnails, folder structure, operation settings and local library state on your device when you request a feature. Scan text extraction (OCR) and image cleanup also run on your device. If you choose to copy reviewed OCR text, it goes to your device clipboard; the operating system and any app where you paste it then control that copy. A password entered for a protected local operation is used for that operation and is not intended to be saved, logged, indexed, shared, copied to the clipboard or sent to Big Helpers.

What Big Helpers collects

Big Helpers does not operate a Pixifold account, advertising, analytics SDK, tracking or remote crash-reporting service. The ordinary document and image tools work on your device and offline. Settings > Partner Apps downloads a public app list only while that screen is open, as described below. The optional AI features also need the internet. When you tap one after accepting the explanation in the app, the selected page image or text and your question, where applicable, pass through a Big Helpers relay to the Big Helpers AI model service. The relay does not save that content or the answer. The model service's handling is described separately below.

All implemented Pixifold features are permanently free, with no new publisher purchases. Historical Pixifold Plus purchases were handled by the App Store or Google Play, which supplied product and entitlement information. Big Helpers does not receive, process or store your card, bank-account or other payment-instrument details.

If you deliberately save, share or export through an operating-system picker, another app, a person, a backup service or a cloud provider, that recipient's privacy policy controls its handling.

Partner Apps list

Settings > Partner Apps shows other Big Helpers apps. Pixifold downloads their public list, icons and film posters from bighelpers.in only while that screen is open. Its request identifies the platform, language and Pixifold so the list can exclude Pixifold. It sends no file, filename, document content, app install ID or device identifier. As with any website request, the Big Helpers web server can receive your network address in its standard access log; its retention period has not been confirmed.

The last app list is kept on your device so the screen can open offline. Icons remain in memory while the screen is open. Tapping an app opens its App Store or Google Play page or website directly. Pixifold adds no tracking information to the link and does not learn whether you install that app.

Optional AI features

Updated Pixifold builds on iPhone, iPad and Android call the three optional features Pixifold AI. Older Gemini-labelled builds must be updated before an AI request can use the new service; the relay refuses their requests without forwarding content to the model:

• Ask about a PDF summarises, or answers a question about, the pages you pick on iPhone and iPad (the whole document if you pick none; for a scanned PDF, only the first page you pick, as a picture), or the one page you pick on Android.
• Name a scan suggests a file name for a scan you saved.
• Find page edges suggests the four corners of the page in a photo you captured, in the corner editor.

Every result is a suggestion you confirm: an answer you can check against the page it came from, a name you can edit, or corners you can drag before applying. The AI can be wrong.

When anything is sent

Nothing is sent until you have read and accepted a one-time explanation, and after that only when you tap an AI action. These features need an internet connection. Nothing is sent in the background.

What is sent

• Ask about a PDF: your question, plus, on iPhone and iPad, the text of the pages you picked, or of every page when you picked none (marked with page numbers, up to 20,000 characters), or an image of the first of them when none has a text layer, as with a scan; on Android, an image of the one page you picked and its page number.
• Name a scan: an image of the scan's first page.
• Find page edges: the photo you captured, once, as a reduced JPEG image.

Each request also carries a random install ID that Pixifold creates once on your device (it is not your name, an account, an advertising identifier or a hardware identifier), your device's region setting, and, as with any internet connection, your network (IP) address. The relay reads the region setting only so that Big Helpers can switch the features off for a region without an app update, and does not keep it.

In builds that support device verification, Pixifold asks the Big Helpers relay for a one-time challenge before each AI request. On iPhone and iPad, Pixifold uses Apple App Attest to establish an app key and sign the challenge and a hash of the exact request. On Android, Google Play Integrity returns an encrypted verdict bound to the challenge and request hash; the Big Helpers server asks Google to decode it and checks the app and device verdicts. The selected document, photo, text and question are not sent to Apple or Google for this check. The relay keeps challenges for at most five minutes and one-use tickets for at most two minutes, in memory. For Apple it also keeps the app key's public half and a replay counter for at most 180 days after its last verified use. A failed check prevents the selected content from going to the AI model. Older builds continue to use the existing daily limits until the transition is complete.

Who processes it

The request travels over HTTPS to the Big Helpers relay at pixifold.bighelpers.in. The relay adds instructions and sends the selected content to the owner-operated Big Helpers AI model service, currently reached at slm.rajyasabha.digital. The domain name identifies the route, not an operator or an endorsement. That service returns a proposed answer, name or set of corners. If it cannot give a usable answer, the relay returns an error; it does not send the content to Google Gemini or another fallback service. The relay does not include your install ID or network address in its model request.

What Big Helpers keeps

The relay does not record the pages, text, question, photo or answer. To enforce daily limits (30 requests a day per install and 100 per network address), it keeps one small counter a day for the random install ID and one for the network address. Each counter holds a number and has a name made from a keyed hash of the ID or address using a key derived for that UTC day. The relay's secret key remains on its server.

The relay records operational data for model requests: the feature, outcome, elapsed time and token counts, without the content, install ID or network address. It also keeps a short-lived circuit-breaker file and a relay-wide daily attempt count. Under the current code, model-request logs normally span the current UTC day and the previous 13 days. Cleanup runs when the relay next handles a request, so an idle relay can keep older files longer. Older failure tallies contain a feature and error code, without content, ID or address, and are deleted with the daily counters.

The counters are deleted automatically. Each day (UTC), when the relay handles its first request, it deletes every counter from before the previous day. So a counter is kept until the end of the day after the one it was made on (UTC), and is deleted the next time the relay handles a request after that; if nobody uses the relay for a while, old counters stay until the next request.

Like any request to this website, a request to the relay appears in the web server's standard access log: your network address, the time, the address requested, the result and its size, and the app name "Pixifold", which the app sends in place of the usual description of your device. That log does not contain the content you sent in the request body. The access-log retention period has not been confirmed.

What the model service does with it

The Big Helpers AI model service receives the selected image or text and question to produce a reply. The application credential is configured without server-side content storage or learning consent. The exact processing location, infrastructure log and backup retention, and a content deletion mechanism still need operational verification. We do not promise immediate deletion of all traces of a request. Think carefully before sending sensitive information such as identity numbers, financial details or medical records.

Who can use them

The in-app explanation currently presents these optional AI features as intended for people aged 18 and over. Pixifold does not ask for or check anyone's age.

If you are in the European Economic Area, the United Kingdom or Switzerland

The current mobile app shows the AI controls in these regions. The relay can refuse requests from them if Big Helpers closes access by configuration.

• Big Helpers sends selected content to the external model service only after you accept the in-app explanation and tap an AI action. Big Helpers operates the relay in India. We have not established where the model service processes or retains content.
• You can stop future AI requests with the Pixifold AI switch in Settings. Turning it off does not undo a request already sent. The relay cannot identify a previous request's content for deletion because it does not store that content.
• For questions, email admin@bighelpers.in. You can also complain to your data protection authority.

Turning them off

In Pixifold, Settings > Pixifold AI is on by default so the buttons are visible. Turning it off hides them and stops future AI requests. Turning it back on shows the explanation again before anything is sent. The relay does not keep your submitted content. Its daily counters hold no content and are deleted automatically as described above.

Permissions and retention

Pixifold requests access needed for a feature you choose. Local files, thumbnails, metadata and settings remain on your device until you remove them, clear app data or uninstall, subject to operating-system backup and migration. Temporary processing and share files are removed on normal completion, failure and cancellation paths where supported.

Website and support messages

This website sets no cookie and runs no analytics, advertising or tracking script. If you choose to email us, we receive your email address, message and anything you attach. We use that information to answer the request, provide support, maintain necessary business records and protect the service. Email in transit is handled by your mail provider and ours under their policies.

To ask what support information we hold or request deletion where applicable, email admin@bighelpers.in.

Children and changes

Pixifold is a general utility and is not directed to children. The optional AI features are presented in the app as intended for people aged 18 and over; Pixifold does not ask for or check anyone's age. We may update this policy when the product's data practices change. The effective date above identifies the current version.

Your questions

For privacy questions or requests about the local product, email admin@bighelpers.in. Pixifold has no developer-operated account to delete; local data can be removed through the app, operating-system controls or uninstall.

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